Access & Experience Strategy

For Where Crowds & Cities Meet

Helping to turn your venue’s urban setting into a competitive advantage for you and your guests.

Finding where your goals and your guests’ needs meet, and building the entire journey around that common ground.

Who I am

Joshua Karlin-Resnick

Former San Francisco Giants VP who oversaw venue access and experience strategy at Oracle Park.

Former consultant at one of the most innovative transportation planning firms in North America, Nelson\Nygaard.

Transformed ballpark access at Oracle Park and helped to unlock a major mixed-use development on the ballpark’s primary parking lot.

Oversaw Oracle Park’s renowned food & beverage program and led guest experience strategy for the Giants.

Why I Do This Work

Urban event venues are our most celebrated, and most complicated, places.

They are where we come together to make memories.

When we do, we test the limits of infrastructure, facilities, and human capital.

Karlin-Resnick Consulting develops thoughtful strategies and rock-solid processes to help venues manage complexity and create symbiotic relationships with their urban settings.

Who I Work With

    • Want to activate their surroundings but don't know how to unlock that potential

    • Have operational or reputational challenges that need fresh, strategic thinking

    • See a disconnect between what guests want and how operating teams deliver

    • Need transportation expertise to round out a service offer

    • Need help addressing strategic issues that extend beyond their area of focus

    • Need a partner who has experience putting theory into practice, knows the blind spots, and speaks the language of venue operators, to help guide practical access strategies for urban venues

    • Need help opening up design possibilities by reducing the burden of parking

Think I can help you? Reach out »

What I Do

Access & Urban Integration Strategy

Weaving venues into the fabric of their cities, working with their settings, not against them, in ways that grow revenue and elevate the guest experience.

Venue access & experience planning

Transportation strategy in service of audacious real estate goals

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Guest Experience & Sustainability Strategy

Building guest journeys that are seamless, sustainable, and good for business, from arrival to departure.

Guest journey mapping & strategy

Hospitality strategy development

Experience-delivery change-management

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