Access & Experience
Strategy + Design
For Where Crowds Come Together
Harmonizing Business Goals & Guest Wishes
Rooted in Deep Expertise & Real-World Experience
Who I am
Joshua Karlin-Resnick
Guest experience practitioner with skills honed in one of the most celebrated venues in the world
Transportation planner by training with experience developing access plans for a wide range of gathering places
Strategist who sees the big picture, identifies core priorities, and collaboratively develops practical plans
Focused on the balance between running a successful business and meeting the unique needs and desires of guests and stakeholders that come together in our favorite entertainment venues and most interesting districts
What I do
Seamless access for everyone.
Experiences that make guests want to come back.
In the sweet spot between business goals and guest wishes.
It’s easy to get lost in operational or financial imperatives and lose sight of creating experiences that reflect what guests really want.
It’s tempting to be reactive to bits of guest feedback with narrow solutions that create long-term conflicts and constraints.
It’s natural to be scared of transportation, overwhelmed by the complexity of getting thousands of people in and out quickly.
I take a big-picture view that balances what operators need to get by with what guests really want to develop rock-solid strategies and processes that stand the test of time in these complicated environments and keep guests coming back day after day.